Signing Up – When you sign up, a secure, online member
profile is created for you with your share options, your pick-up
location, and your account activity. You can view and edit your account,
change your pick up location, credit card info, or password just by
signing in to your account.
Payments – You can pay by paper check in the mail or credit
card. You pay for your six month share in full, in advance. We bill your
Visa, MasterCard, American Express or Discover credit or debit card
when you register to be a CSA member. We do not store any of your
personal or financial information on our website. Our order site is run
by Farmigo and your information is stored securely by Authorize.net.
Picking Up Your Order – Please make every effort to pick up
your share as scheduled. We make a commitment to supply your family with
natural, sustainable meats every month and we hope you will commit to
pickups. If you know you will not be able to make a pickup, we ask that
you make arrangements with a friend to pick up your CSA share for you.
When at your selected location, check in with the Lilac Hedge Farm
employee to receive your share. This allows us to accurately track
Missing Your Pick Up – If you miss your pick up, email CSA Manager at CSA.LilacHedgeFarm@gmail.com
to discuss options to get your share. We generally allow members to
receive a double share the following month however it is your
responsibility to make arrangements for the missed pickup.
Changing Your Pick Up Location – If you want to change your
pick up location, please do so 3 days before your pick up date. If you
switch and then want to switch back, you’ll need to log into your
account again to do so.
Communications – Lilac Hedge Farm communicates with you via
email on a regular basis to inform you of a payment or to remind you of a
scheduled pick up. Sometimes we will need to send out alerts about your
order or inform you about happenings on our farm. By becoming a member
of our CSA, you are agreeing to open and read all email communications
as soon as you see them since much of the information is time sensitive.
Cancellations – Any cancellation must occur 48 hours before your first pickup. At that time a refund will be processed.
Returning Your Bag – Please return your insulated bag when you pick up your next CSA Share.
Our Guarantee – Lilac Hedge Farm meats are raised responsibly
with extreme attention to care, comfort, nutrition and the quality of
the animals. Our animals are raised on pasture without the use of added
growth hormones or vaccinations.
Thank You! – Your membership to Lilac Hedge Farm Meat CSA reflects
your commitment to both quality meat and sustainable agriculture, thank
you for your support.